Privacy Policy

Introduction

cove-perch is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website or engaging our services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, and postal address when you submit enquiries or book services.
• Service Preferences: Information about the services you are interested in and any specific requirements you communicate to us.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on site, and referral sources.
• Technical Data: IP address, browser type, device information, and operating system for security and analytics purposes.

How We Use Your Information

We use the information collected for the following purposes:

• To respond to your enquiries and provide requested services
• To process bookings and manage your appointments
• To improve our website and services based on usage patterns
• To send relevant communications about your bookings or enquiries
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: When you have given clear consent for us to process your personal data for a specific purpose.
• Contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these do not override your rights.

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our website and delivering services, bound by confidentiality agreements
• When required by law or to protect our legal rights
• With your explicit consent

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact information from enquiries is typically retained for two years unless you request earlier deletion.

Your Rights

Under applicable data protection laws, you have the following rights:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

cove-perch
47 Harbour Lane
Brighton, BN1 4AG
United Kingdom

Email: [email protected]